Wednesday, August 11, 2010

After allegedly tussling with a passenger aboard

As take-this-employment-and-shove-it moments go, Steven Slater's was epic. Following allegedly tussling with a passenger aboard a JetBlue flight that had just landed at New York's John F. Kennedy International Airport, the veteran flight attendant as a final point had adequate. He commandeered the public address system, according to news accounts, hurled a couple of profanities, grabbed a beer (or beers), deployed the emergency chute and slid into infamy.

That Slater was virtually promptly regarded as a folk hero for his dramatic flame-out shouldn't be surprising. Virtually everybody, specifically individuals who have worked with the public in a client assistance/hospitality/sales clerk placement, can relate to that "snap" moment, when one thing has to give. Slater pulled his off with flair, achieving what most stressed workers only think about undertaking.

But if employees everywhere can relate, and applaud, such actions, the fact that most folks take care of not to flame out significantly raises inquiries about the point exactly where patience and tolerance have operate out and meltdowns take place. That, it turns out, varies --- and builds up differently --- from person to individual, mental well being specialists say.
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